Q 1. Within how many days will I get the delivery of the product ordered at emalldirect.com ?

Ans.  The Product Ordered at emalldirect.com would be delivered around seven working days within India.

Q 2. Are there any extra charges to be paid to the courier person at the time of delivery ?

Ans.  If the delivery address is inside the octroi limits than octroi has to be paid to the courier person at the time of delivery.

Q 3. What is the solution if the product delivered is found to be physically damaged or with the seal tampered ? In that case do the company has some refund policy ?

Ans.  If the product delivered is found to be damaged or with the seal tampered, then the customer must not accept the delivery from the courier person and send it back. Kindly inform us regarding the same and we would send the new product within a couple of days. There is no refund policy but the product would be changed with the same product if available.

Q 4. What is the warranty on the products ?

Ans. The warranty on the products is as per the Principle Manufacturing Company.

Q 5. Within the warranty period where should I contact if the product is facing some problems ?

Ans. Within the warranty period, if the product is facing problems, then the customer should log a call on the Toll Free number of the Principle Company or can take Help from the emall Helpline ( +91-1860-233-4445 ) for further guidance.